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Analysis Tool

Project Description

Monitoring trends in customer satisfaction is a critical aspect of ensuring market success for any business or public service agency.  This custom-designed, Excel-based application analyzes over 21,000 questionnaire responses across 16 different attributes for nearly 70 different venues and delivers a concise, easy-to-understand format.  Based on the venue of interest, all the graphs and statistical statements are updated automatically.  The analyses can be sent to a standard printer or copied and pasted into existing reports, plans and presentation software.

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